Shower controls and Jet Lag
I am currently reading a book on design called The Design of Everyday Things by Don Norman. As opposed to the usual sources of reading recommendations from friends, websites top 10s or the ubiquitous Amazon recommendation engine, I came across this book when letting off frustration on google. Let me explain.
For a long time, my professional designation was “management consultant”, a profession that gets its fair share of eyerolls and wisecracks, not unlike…
“If you see a consultant on a bicycle, why should you never swerve to hit him?
It might be your bicycle.”
A regular part of my job meant flying to various client locations and spending large parts of work weeks in hotels. Now, I didn’t mind hotel rooms for the most part, except when it came to the showers, to be precise, hotel shower controls. Bleary eyed from waking up in a different time zone, I’d go into the shower, to then stare blankly at the gleaming polished metallic contraption on the wall, not unlike this one.
How was one to figure out the right setting to avoid being blasted by a jet of scalding hot or freezing cold water? When the water flowing from the tap still feels cold after I set it to what seems right, is it because it takes a while for the heating to kick in? Am I the problem? Should a comfortable shower need a PhD.?
I’d mostly get it with a bit of trial and error, but there was this one time, that I just couldn’t. No matter what I did with the various knobs, freezing cold water kept gushing out. The prospect of not washing off remnants of a 10 hour plane ride made me steel myself and shower in the ice cold water. Later that day, I punched irately into google “Why are shower controls so badly designed?” which took me to an article referring to Don’s book.
The three levels of cognition
I started reading the book recently, several years after adding it to my mental reading list, and quickly saw why it’s considered necessary reading for anyone building products or services for other people, i.e. an understanding of how the human mind thinks, feels and reacts is essential to building great user experiences. And how there are implications for investors, from how our minds react to information.
There are different models about the working of the human mind, my all-time favourite being the seminal piece of work Thinking, Fast and Slow by Nobel winner Daniel Kahneman. The design of everyday things puts it as three levels of cognition:
- Visceral: the “lizard brain” – basic protective mechanism – quick judgments about the environment – good / bad, safe / dangerous – enables quick response without conscious awareness
- Behavioral: home of learned skills – triggered by situations that match appropriate patterns – largely unconscious actions, like picking up a cup, balancing a tray
- Reflective: home of conscious cognition – deep understanding and conscious decision-making takes place – cognitive, deep and slow
The author goes on to summarize the significance of the distinct thought process:
“Reflective memories are often more important than reality. If we have a strongly positive visceral response but disappointing usability problems at the behavioral level, when we reflect back upon the product, the reflective level might well weigh the positive response strongly enough to overlook the severe behavioral difficulties”
How financial news hijacks the Investor’s mind
So what does all this have to do with investing? Plenty it turns out.
Let’s do a thought exercise. Take a look at the image below, glance at each of the images forming a composite representing a declining market. Look at it for a few seconds. Imagine this to be a summary of “information” you receive over a few days as markets decline.
What is the immediate unfiltered sensation you feel? If possible, write down a few words that describe that feeling before reading on.
Now do the same with this image. The idea being to document the immediate feelings that surface when faced with this information.
If you’re like most people, here’s the likely outcomes of the three levels of cognition. Read the 2nd and 3rd columns (reactions to the images above), as a sequence of thoughts and feelings arising in the investor’s mind and the resulting action, followed by the “rationalizing” of it all as she looks to make sense of the events.
These assume to be the reactions of a largely “invested” investor, who has a fair part of her portfolio invested in stocks. The reactions would be very different for a beginner who has not invested anything yet.[table “” not found /]
Calling in hostage rescue
Financial news channels are not badly designed. Not if you’re running the news channels to keep viewers from changing channels by eliciting extreme emotions. Their ad revenues are tied to viewership ratings and they would like you watching, either in open-mouthed horror, or in a smug self-congratulatory mood.
Ergo, let’s be aware that financial news channels are incredibly poorly designed for good investor behaviour.
Why the reaction to Market Crash Imagery
That visceral response to doomsday headlines and the red-soaked CNBC ticker triggers primal aversion to loss bias which makes us fear losses twice as much as equivalent gains.
A rush to minimize notional losses makes us consider realizing the losses just to ease the discomfort of facing the prospect of further decline in portfolio value. This could mean stopping SIPs just when stocks are getting cheaper and even selling at the wrong time, when even quality stocks are getting beaten down as a result of the overall selloff.
Why the reaction to Optimistic Market Imagery
Big smiles on the faces of good-looking anchors, ticker awash in green and uplifting macro forecasts. What more can the market need!
All the holdings showing smart gains, even the ones you bought only a few months ago. Your self-assessment of your investing prowess is only being confirmed. Your fear of missing out (FOMO) will make you justify excessive valuations and to deploy any remaining cash, and fast!
What the investor can do:
- Stay away from the constant barrage of information. Don’t drink from the fire hydrant.
- Think long term. Which is when equities outperform other asset classes
- Make it a point to not take action when feeling a lot of emotion. Here are 8 rules value investor Guy Spier applies
Finally, how the Calm Investor reacts to market news[table “” not found /]
After all, “Life is 10% of what happens to us, and 90% of how we react to it.”
More one-liners about management consultants here (Obviously, I endorse none of these)
The lifehacker article – Life is 10% of what happens to me, 90% of how I react to it